Advisor, Rapid Deployment Case Management
City : CAN - BC - Province
Category : Legal – Recovery Services
Industry : Civil and Social Organizations
Employer : Canadian Red Cross
Title: Advisor, Rapid Deployment Case Management
Employee Working Location: Remote/Virtual (Kamloops, BC)
Employment status: Temporary full time (12 months)
Salary band: $55,993 - $81,656/year
The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 - is seeking an Advisor, Rapid Deployment Case Managementto join its team.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
The incumbent will provide the Canadian Red Cross (CRC) with rapid and specialized support to establish and effectively implement case management structures and processes, aligned to the Case Management framework in domestic operations. The incumbent is available upon immediate request to deploy and support Case Management in responses in Canada.
In this role, you will:
Responsibility 1: Establish, operationalize and evolve Case Management in the field
- Responsible, in collaboration with Manager-Case Management Operations Support , Operation /Site lead and specialized teams, to implement new assistance programs and ensures operational workforce assigned to Case Management functions has training and tools needed to provide timely and appropriate assistance to impacted households and individuals.
- Organize Case Management function as needed and coordinate with other ERT-Case Management Supervisors to manage: logistics, interview space, data management, referrals, etc.
- Direct, coach and coordinate Case Management workforce , promoting best practices in delivering assistance based on established guidelines and provide guidance and orientation to response specific programs/directives.
- As a Case Management subject matter expert (SME) assist the Operations/Site Manager and their team with the transition between relief and recovery;
- Work collaboratively with colleagues across the EM team to support efficient use of resources.
- Participate in operational meetings and bring forward feedback, analysis, recommendations and influence continuous improvement.
- Analyze and evaluate service delivery, recommend improvements to Manager-Case Management Operations Support & Operations/Site Manager.
- Manage expectations of directives and provide clarity on processes, and evolve best practices in Case Management.
- Function as, and support multiple front-line roles as required (ex: direct supervisor, triage, outreach or other).
- Ongoing awareness and monitoring of Case Management space to be cognizant of concerns, escalating situations, and gaps in service.
Responsibility 2: Support and grow capacity of personnel to deliver Case Management services
- Model, lead, support and provide guidance to the Case Management and ERT teams in maintaining strong and positive relationships with external stakeholders, ensuring high quality of client services.
- Problem solving and conflict management as needed and mentor, motivate, support teams and individual members.
- Brief/debrief Case Management workforce as appropriate following a challenging case or difficult situation.
- Provide timely formal and informal performance feedback , competency snapshots and development recommendations to Case Management team members as assigned.
- Provide direct and indirect supervision, coaching, performance feedback, leadership development, and development planning activities as applicable to volunteers and employees as assigned.
- Share and promote best practices across EM team.
Responsibility 3: Planning, Reporting and Monitoring
- Identify and analyze the needs of the affected communities and the gaps in existing capacity for impacted households and individuals to meet those needs.
- Participate in the development and preparation of program objectives and implementation plans as required.
- Provide regular and timely operational reports as required.
- Implement and monitor Case Management metrics that focus on effectiveness, timeliness and quality.
- Support monitoring of ongoing operations in collaboration with National EM team.
What we are looking for:
- University degree in relevant discipline, preferably in disaster management, community development, social work or psychology and 2-3 years experience working in Case Management or a related field. An equivalent combination of education and experience will be considered;
- Fluency in English is required, French is an asset.
- Experience working in or leading a case management team during a response operation;
- Experience managing diverse teams in complex situations;
- Experience and training in psychological first aid (PFA) and/or skills for psychological recovery (SPR) preferred;
- Experience working with Indigenous communities as well as groups requiring special consideration/unique vulnerabilities ;
- Experience in housing repair/reconstruction or other specialized recovery service ( IE: financial literacy, working in unique or remote setting or knowledge of specific population) preferred.
- Demonstrated experience in building and maintaining healthy relationships within all operational levels;
- Experience in the development of tools, resources and standards specific to response and/or Case Management;
- Strong knowledge of Case Management principles including use of the EMIS database and ability to lead others through Case Management best practices;
- Ability to co-manage the most vulnerable cases with Safety & Well Being team or other internal stakeholders as applicable;
- Ability to work in ever changing circumstances and ambiguous situations and under tight timelines;
- Strong verbal and written communication skills . Demonstrate clarity and ability to influence others, clearly able to explain self and confirm understanding of team members;
- Ability to learn quickly and adapt priorities as required. Ability to work effectively and multi-task in a fast paced and changing environment with multiple conflicting demands;
- Excellent organizational skills, attention to detail, and multi-tasking skills;
- Strong computer skills (word, excel, power point). Knowledge of systems including EMIS;
- Ability to handle highly confidential and sensitive matters and information;
- Understand and can promote self care in a response setting.
- If driving for society business, a valid driver's license and satisfactory drivers’ abstract is required.
- Most of the work is performed in an environment which is mostly clean and comfortable. Mobile (remote, home or office) work arrangements will consider the tools, resources and environment required to be effective and productive.
- Ability to work non-traditional hours is required, including weekends and evenings.
- Regular travel, including overnight travel within Canada is required, sometimes with 24-72h notice.
- If working in a response site, health and safety considerations will be outlined prior to the assignment.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
- At this time, the CRC has temporarily suspended our Covid-19 vaccination policy and does not require but continues to strongly encourage full vaccination of all our personnel.
Qualified applicants are encouraged to apply as soon as possible - those who apply after the selection process has started may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.