City : MONTRÉAL, Quebec, Canada

Category : Customer Service | Client Advice | Sales

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

An important member of RBC Royal Trust (RT), the Regional Support Administrator is responsible for providing timely, efficient, and accurate support to RT employees within the region. You will be responsible for the control of client files and will provide office support and administrative assistance to ensure optimal day-to-day operations within the region.

What will you do?

• Greet clients at reception, ensuring they are well received by preparing the meeting room before and after each client visit. Coordinate conference room schedules and ensure respect of the room reservations.
• Scan, sort, and organize incoming mail to respective teams within 24 hours of receipt.
• Manage couriers, stationery and office supplies, cheque deposits, etc.
• Submit and manage specific invoices and review the monthly region spend reports, escalating any discrepancy, as required.
• Efficiently and rapidly manage account archives, ensuring documents are scanned and properly retained in the account file according to retention schedule requirements.
• Assist, as needed, with incoming business requests and special projects from the Regional Support Managers, Trust Officers, Will and Estate Advisors, Estate teams, etc.
• Help coordinate office tasks, including, but not limited to, onboarding new hires, obtaining or replacing office passes, systems accesses, and other technology needs.
• Complete office management tasks, including liaising with building management for repairs, temperature adjustments, cleaning requests, etc. Communicate building management announcements to staff.

What do you need to succeed?
Must-have

• Minimum of 2 years of office coordination experience, preferably within the financial services industry
• Post-secondary education, Office Administration Certificate, related courses and training, etc.
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
• Ability to work effectively with others and be perceived as a professional business partner
• Strong working knowledge of Microsoft 365 apps

Nice-to-have

• Sound judgment and decision-making abilities
• Ability to work under pressure and to meet strict deadlines
• Excellent organizational skills and meticulous attention to detail
• Self-motivated attitude with the ability to work with minimal supervision

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

WMRT

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Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above