The Department of Medicine seeks a Senior, experienced Residency Program Coordinator who will be responsible for developing, planning and maintaining the efficient operation of the Department's Subspecialty Program Medicine Residency Education and Fellowship Training Programs. The successful incumbent will provide support to Central Office in all aspects of the Programs/Fellowships including the implementation and resource management. Additionally, this position will be responsible for special projects such as Accreditation, New Resident Orientation, Academic Half Days and the CaRMS selection process. Please note that participation in occasional before and after hours events and meetings may be required as well as occasional travel to other sites.
Oversee the day-to-day administrative operations of a department. Establishes priorities and schedules of projects. Participates in the development and implementation of projects, work methods and procedures and recommends procedural changes to improve unit efficiency, including recommendations on staffing requirements. Responsible for providing direction to others in how to carry out work tasks.
Purpose and Key Functions: Participate in the development and implementation of projects, work methods and procedures. Recommend procedural changes to improve unit efficiency, including recommendations on staff requirements. Follow up on and ensure appropriate implementation of decisions made by supervisor. Resolve complex problems within area of responsibility, consult relevant documentation, and liaise with appropriate resource persons to obtain and provide information on a variety of diverse and complex administrative issues. Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation. Develop estimates of time and resources for various activities and events. Contribute to the development of budgets for review and approval. Implement and maintain budgets. Create financial projections and make adjustments to budgets throughout the fiscal year. Exercise appropriate controls, monitor, and reconcile accounts. Establish priorities for general office operations. Plan and coordinate a variety of events and activities such as conferences, seminars, and workshops. Answer complex inquiries via telephone, email, and in person that are specific in nature and require a specialized knowledge of policies and procedures. Utilize discretion and judgment to screen visitors and telephone calls, and notify appropriate personnel. Complete financial forms such as travel expense reports, electronic cheque requisitions, purchase orders and journal entries. Write a variety of documents such as correspondence, procedure manuals, reports, and minutes. Conduct database, literature, and web searches to find references and articles used for a variety of documents, reports, and publications. Provide policy and procedure information to others. Gather and compile the paperwork required to facilitate hiring and payment processes. Collect, verify, and input data into a variety of spreadsheets and databases. Coordinate the calendar of supervisor and others and resolve scheduling conflicts. Write a variety of formal notes and records such as meeting minutes. Update and maintain information on websites and social networks. Format, word process, edit, and proofread a variety of documents and materials. Apply standard mathematical skills such as calculations, formulas, and equations to perform a variety of calculations. Monitor and order office supplies. Source and obtain pricing information for office supplies and equipment. Set up and maintain filing systems, both electronic and hard copy. Classify, sort, and file correspondence, records, and other documents. Update and maintain confidential files and records. Handle sensitive material in accordance with established policies. Assemble, copy, collate, and disseminate a variety of documents and materials. Open and distribute incoming mail and faxes. Prepare outgoing mail, faxes, and courier shipments.
2 year Community College diploma in Office Administration or related field of study.
Requires 4 years of relevant experience.
- Excellent computer skills and competency and knowledge of Web-Eval, Medportal, MedSIS, STAR database as well as Microscoft Office Suite is a requirement for this position.
- Excellent written and verbal communication skills is a requirement for this position.
- Demonstrated experience communicating with internal and external partners/stakeholders (Interactions with the Department's large and diverse complement: Faculty, Residents, Staff and Students as well as external agencies, eg Royal College of Physicians and Surgeons of Canada, College of Pysicians and Surgeons of Ontario).
- Proven experience with the CaRMS selection process is required.
- Proven excellence in project management skills (leading, planning, coordinating and completing recurring events and projects).
- Proven experience providing ongoing support to Committees, program stakeholders and groups which includes taking minutes and ensuring that action/follow-up items are dealt with in a timely and appropriate manner.
- Proven experience with University Policies and Procedures and provding informed guidance to Faculty, Staff and Residents.
- Experience with the interworking of the SubSpeciality Central Office is a requirement of this position.
- Experience with JobDot is a requirement of this position. Hamilton, ON