City : TORONTO, Ontario, Canada

Category : Rotational Programs | Internships

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

The User Research & Insights team in Wealth Management Canada partners with several product teams to represent the user’s voice in product development.

We are seeking a User Research Operations (ReOps) co-op to support our ReOps practice that enables researchers to conduct efficient and quality research at scale. This is a unique opportunity to learn all that goes into enabling a team of researchers to service several product teams.

While this is primarily a ReOps role (80%), there is an opportunity to support research studies (20%).  

What will you do?  

• Participant & Panel Management: screen, recruit, and schedule users for research studies; support the management and health of participant panels.
• Research Efficiency: help streamline internal processes and iterate templates to decrease time for project completion.
• Tools: collaborate on a tools strategy to enable process efficiency and quality research & feedback both for the research team and cross-functional teams (ex: product, design etc.)
• Insight Management: collaborate on the general strategy and insights repository to collect, store, and share insights. 
• User Research: Conduct user research including observation, note taking and synthesis.

Must Have

• Currently enrolled at a Canadian post-secondary institution with a focus on Information Sciences, Research, Social Sciences, Anthropology, Humanities, Psychology, or related discipline
• Demonstrated organizational skills with attention to detail.
• Experience in qualitative research.
• Excellent interpersonal and communication skills (verbal and written)
• Self-starter, capable of working in a fast-paced environment.
• Skilled in common digital tools (ex: Mural, Microsoft Excel)

Nice-to-have

• Graduate Degree
• Experience with popular research tool (Qualtrics, Bloomfire, Dovetail, Condens, etc.)

Please note: 

To be eligible for these student positions, you must either: 

• Be returning to school after the work term end-date; or 
• If you are not returning to school (i.e., are graduating immediately after the work term), you must require the full work term as a mandatory component to graduate successfully.
• Candidates should be able to work in our downtown Toronto office 2 days a week.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. At RBC, you will have opportunities to:

• Interact with leaders who support your development through coaching and managing.
• Network and build lasting relationships with students from diverse backgrounds from across Canada.
• Make a difference and lasting impact through meaningful work.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Communication, Computer Literacy, Detail-Oriented, Humanities, Interpersonal Relationships, Listening Effectively, Operations Administration, Personal Development, Personal Initiative, Quality Research, Researching, Teamwork, User Research

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeWEALTH MANAGEMENTStudent/Coop (Fixed Term)Salaried2024-09-262024-10-07

Inclusion and Equal Opportunity Employment