City : Mississauga, Ontario

Category : Full time

Industry : Business Support

Employer : Shoppers Drug Mart®

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Shoppers Drug Mart Specialty Health Network supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!

Nature and Scope

Reporting directly to the Director, Project Management and Continuous Improvement, the Senior Manager, Continuous Improvement is responsible for rolling out the CI program, providing training, process expertise, process guidance, change management leadership and coaching to ensure adoption of the Continuous Improvement mission across the organization.   

In collaboration with Business Unit Leads, this individual will have an innovative and strategic mindset to drive and deliver Operational Excellence.   The incumbent will be responsible for implementing new programs and ways of working that encourages, recognizes, and rewards innovative thinking.  The incumbent will be able to initiate and builds effective relationships with colleagues in other departments, leveraging strong interpersonal and influencing skills to support and develop effective cross departmental relations and work initiatives. 

The successful candidate will be responsible for developing the design of future state processes and collaborate with cross-functional teams to drive results impacting SHN and improve ways of working across the organization.  

What you will do: 

• Collaborate with cross functional teams to evaluate existing processes, identify pain points, and develop strategies for improvement. 
• Lead and facilitate process improvement project portfolio, ensuring effective project management, adherence to timelines, and successful implementation.
• Build and lead the discipline of CI through training and education.
• Initiate and build effective relationships with colleagues in other departments, leveraging strong interpersonal and influencing skills to support and develop effective cross-departmental relations and work initiatives. 
• People Management to support and deliver on change management and adoption across the organization. 
• Design and implement process improvement initiatives to enhance operations, reduce risk, and increase overall effectiveness  
• Support end-to-end process evaluation, look for improvement opportunities, plan and implement approved changes.
• Develop SOP’s, WI, process flows, time studies and data mining to look at improvement opportunities within existing processes 
• Oversee documentation of the business processes to be used for continuous improvement activities within Specialty Health Network 
• Supporting development of Management Systems (process controls, metrics & reporting, training, etc.) 
• Develop process models to better understand how upstream and downstream processes integrate with Operations 
• Facilitate sessions to review integrated processes with key stakeholders, partners in the business and process owners 
• Proactively provide solutions by using imaginative approaches where constructive thinking and innovation is required 
• Develop value stream maps to identify wastes and areas of improvement 
• Support strategic process improvement opportunities and coordinate with key stakeholders

What you will need: 

• Post-secondary education in Business, Computer Science, Engineering, or relevant Process Management experience.   
• 5-7 years Project/Process Management/Training Experience  
• 5 + years of experience in process optimization, operations, change management, transformational change, or business management 
• Certification in Continuous Improvement and Six Sigma green belt an asset    
• Facilitation skills to lead large groups through complex processes and projects   
• Ability to take initiative, multi-task, manage through ambiguity and be adaptable 
• Excellent time management, organizational, and a keen attention to detail are required 
• Strong business acumen and the ability to apply concepts and theories to improve functions with an understanding of the overall impact to the business 
• Experience / knowledge of Lean Six Sigma DMAIC methodology and tools including, FMEA, root cause analysis, process design and modeling, process measurement analysis, process optimization 
• Excellent written and verbal communication skills required, and ability to collaborate in a cross-functional environment 
• Strong computer and presentation skills (Microsoft, Viso, Excel, PowerPoint)  
• Ability to work in a fast-paced environment and work well under pressure, with changing deadlines and priorities 
• Healthcare/Pharmacy/Specialty experience is an asset 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.