City : Toronto, Ontario

Category : Full time

Industry : Healthcare

Employer : Shoppers Drug Mart®

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Digital health is at a transformative stage, and Shoppers Drug Mart, as Canada’s largest pharmacy chain, is at the forefront of this innovation. With the PC Health app and other initiatives, we aim to bridge the gap between in-person care and digital solutions, empowering Canadians to manage their health more seamlessly.

Chronic disease management is a critical focus area—helping Canadians take control of lifelong conditions like diabetes and delivering real, measurable health outcomes.

This role is pivotal to that mission. As Director, Digital Health & Strategy, you will lead the charge in building and scaling digital programs that integrate with in-store pharmacy services, enhance engagement, and drive meaningful health improvements. You’ll play a key role in shaping the future of healthcare, leveraging data, analytics, and collaboration to create solutions that transform the way Canadians manage their health.

If you're ready to take on complex challenges, influence cross-functional teams, and make a lasting impact on the health of millions of Canadians, this is the role for you.

Role Overview:

The Director, Digital Health & Strategy will focus on two core areas:

1. Digital Solutions for Chronic Disease Management:

Lead the development and scaling of chronic disease programs, with an initial focus on diabetes management.

Collaborate with pharmacy services and other teams to integrate digital tools with in-store care delivery.

Drive engagement and outcomes through enhancements to the PC Health app, aligning with the broader health management strategy.

2. Product Operations and Analytics:

Establish and optimize processes to track and analyze product performance, ensuring continuous improvement.

Implement a structured cadence for learning from shipped features and applying insights to future initiatives.

Leverage analytics to drive data-informed decisions and measurable health outcomes.

This role requires a strategic, data-driven leader who can operate in:

A highly matrixed organization. Cross-functional alignment is critical to getting things done.

A market that is very early in its maturity. There are lots of unknowns in digital health and a lot of unmet patient needs. This means doing a lot of 0 to 1 work to validate hypothesis in very ambiguous spaces

Key Responsibilities:

Chronic Disease Program Leadership:

Lead and scale digital programs, starting with diabetes. Ensure integration with in-store services and optimize engagement and outcomes

Product Operations & Analytics:

Establish processes to ship products consistently and assess their impact.

Coach teams on agile workflows to optimize for speed, feedback cycles, and user engagement.

Leverage data to guide decisions and prioritize improvements.

Growth & Optimization:

Use data-driven strategies to improve program adoption and engagement.

Monitor KPIs to drive continuous improvement in satisfaction and outcomes.

Cross-Functional Influence:

Align priorities across product, pharmacy, and marketing teams.

Build strong relationships to influence outcomes without direct authority.

Mobile App Roadmap Support:

Support app enhancements focused on chronic disease management. Ensure alignment with goals and integration with pharmacy services.

What Success Looks Like:

Uncover key learnings that drive engagement for chronic disease users

Achieve user engagement milestones and demonstrate long-term health improvements through digital chronic disease programs.

Build seamless integration between digital solutions and in-store care.

Implement effective product operations processes that lead to measurable improvements in efficiency and effectiveness.

Qualifications:

Must-Haves:

6+ years of experience in product management or strategy, with preferred expertise in healthcare platforms or chronic disease management.

Strong background in product operations, analytics, and process optimization.

Proven ability to lead and influence teams in a matrixed environment.

Strategic thinker with a track record of improving program growth and engagement.

Experience using data and analytics to drive product and program success.

Nice-to-Haves:

Familiarity with chronic disease programs such as diabetes or hypertension management.

Experience developing enablement programs to build internal team capabilities.

Knowledge of pharmacy operations or healthcare services.

Why Join Us?

Lead transformative digital health programs that make a measurable impact on Canadians’ lives.

Work in a collaborative, innovative environment with significant strategic ownership.

Shape the future of chronic disease management through cutting-edge digital tools.

Apply Today: Help redefine healthcare innovation and empower Canadians to take control of their health.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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Director, Digital Health & Strategy