City : Toronto, ON, CA, M5J2M4

Category : Manager

Industry : Financial Services/Banking

Employer : Scotiabank

Requisition ID: 209944

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Onboarding Support leads a team that is responsible for supporting Canadian Wealth Management (CWM) businesses in all account opening & maintenance activities and providing direction and support to CWM businesses on matters of policy and procedures with specific expertise in complex areas of AML, QI, FATCA, CRS, KYC, CIRO, and Registered Accounts. The Senior Manager will champion strategic business improvements that will provide enhanced field support and high-quality end client experience. The Senior Manager will also be responsible for leading and delivering projects in support of Wealth Management’s business strategies as it relates to client onboarding.

This role is a 12-month contract.

Is this role right for you? In this role you will:

Champion a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge

Administrative and operational support

• Lead a team responsible for providing support to the CWM Businesses on account opening policy, procedures, and applications
• Lead and motivate a team of professionals in their delivery of exceptional customer service while supporting the CWM businesses in their onboarding processes, procedures, policies, and application inquiries
• Work with the Director, Client Onboarding to resolve complex, multi-faceted problems to meet the business needs of the CWM businesses with a specific focus on creating operational efficiencies and solutions for client onboarding
• Work effectively with other departments and outside vendors, ensuring all interactions with both internal and external contacts are professional, are handled in a timely manner and completed with accuracy
• Ensure all operational and support issues are escalated when needed
• Act as CWMO representative in various meetings

Projects & Other

• Participate in CWMO operational projects and the Wealth Businesses technology projects when necessary to ensure operational efficiencies for the client onboarding process with respect to the front office as well as for the back-office approval process
• Be responsible for all communications required as it pertains to the department
• Become an onboarding specialist with subject matter knowledge across the various CWM businesses
• Provide expertise, leadership, direction, and support of all internal onboarding audits for all the Wealth Businesses, working with Senior Auditors and Senior Business Executives
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Create an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Build a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset; communicating vison / values / business strategy; and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

• University degree required
• 5+ years of relevant work experience within wealth management
• Knowledge of Broadridge, HOD, Salesforce, Score, COLD
• Intermediate to advanced MS Office, Visio, Excel, Adobe Acrobat Professional
• Canadian Securities Course (CSC) is an asset
• Project management skills
• Solid understanding and experience in the Wealth Management Business (full-service brokerage, discount brokerage, investment counsel, trust) and operations required
• Experience working closely with various levels of management / executives
• Experience working with technology partners
• Strong communication skills with the ability to write clearly and concisely and the ability to speak confidently with various senior leaders
• Strong analytical skills with the ability to understand all the various elements of operations, to be able to define the problem and propose a solution
• Pro-active in your quest for knowledge of operations, with a strong strategic thinking capability, think outside the box, problem solve, and multi-task
• Must be comfortable working independently with the ability to prioritize tasks and manage time efficiently, without direct input or oversight
• Work effectively in a group environment across various operations, front office, and functional areas
• Strong relationship management skills to build and maintain strong relationships with various stakeholders

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.