City : Ottawa, Ontario

Category : Hourly Direct Hire

Industry : Recruitment/Staffing

Employer : The Adecco Group

• Support electric vehicle deployments.
• Ensure customer satisfaction for vehicles in and out of warranty
• Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing reports and evaluating failure data
• Performing critical maintenance and repairs as needed and ensured service continuity.
• You will also specialize in troubleshooting technical problems customers have with their product or service
• Oversee activities of Service Technicians including troubleshooting, parts order, and part replacement
• Investigate root cause and develop countermeasures for repeat failures
• Analyze Mean Distance Between Failure data and issue reliability reports for the
• customer
• Support with fleet wide campaign activities
• Visit customer and company garages regularly to work with local teams and ensure technical resources required for field repairs are available
• Find viable commercial and technical solutions to ensure client satisfaction
• Act as liaison with the internal teams to resolve customer issues
• Be on-call during weekends and evenings
• Safeguard organizational and personal information confidentially
• Respect and enforce the policies, rules and values of the company.
• Foster teamwork and improved communication

• College diploma in Avionics Technician
• Preferably a bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant professional experience
• 5 to 10 years of hands on and technical experience in the automotive industry (Car, Trucks, Buses, etc..)
• Familiar doing diagnostic with a J12939 CAN logger, recording and analyzing the date.
• Ability to communicate globally across all levels of the organization, and with customers and other stakeholders.
• Excellent analytical skills, strong customer focus and a positive attitude are key
• requirements.
• Familiar with PLC programming and implementation (Siemens TIA Portal and Logo Controller, Beijer) is an asset.
• Independence and resourcefulness, and confident and effective decision-maker
• Strong facilitation and conflict resolution skills
• Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and Excel
• Based on client site and frequent travel to suppliers and factory facilities.
• Bilingualism (French - English) in speaking and writing is an important asset for
• communication in the multilingual environment of the client site and technical documentation