City : Ottawa

Category : Full time - Regular

Industry : Consulting / Energy Management Services

Employer : Hydro Ottawa Holding Inc.

Please Note: If you are a current Envari employee with access to Workday, apply to this job via the Workday application.

At Envari, we are leading the way to a smart energy future.

As a proven energy solutions provider to commercial and industrial clients, municipalities, governments, and utilities across Eastern Ontario, our work improves energy efficiency and reduces environmental impacts in our community. That focus on environmental responsibility unites us and fuels our work.

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come. 

Are you ready to make a difference in our community?

JOB SUMMARY

The Key Accounts Coordinator is a commercial customer facing role that requires collaboration with both internal and external resources to deliver on customer expectations in addition to developing and maintaining customer relationships. The Key Accounts Coordinator works with business owners, building owners and operators, and technical staff (engineers, architects, contractors and technical support staff) and is the primary driver of new customer identification and introduction to services offered by Envari.  Responsible for effective use of marketing resources and associated system (CRM) accuracy.  

MAJOR RESPONSIBILITIES

• Initiate new communication with targeted customers / prospects

• Identify opportunities by researching industry sources, attending events, tracking prospective markets, customers, and competitors. 

• Develop successful capture strategies for new initiatives.

• Undertake consultative sales approach and leverage technical abilities based on vertical market opportunities.   Be familiar with and be able to promote a wide range of company services and solutions.

• Assist with development and implementation of required marketing to drive business development and create potential partnerships with identified and potential accounts.

• Assist and lead business development activities including presentations and training seminars on industry issues, contribute to proposal development and various client management activities.

• Coordinate with marketing team to ensure actions taken and follow up captured for reporting 

• Support / contribute to social media channels and promote to customer base

• Assist and lead business development activities including presentations and training seminars on industry issues, contribute to proposal development and various client management activities.

• Act as a primary contact for designated accounts on all related issues for the company including but not limited to technical, load profile information, operational agreements, billing and planned outages.

• Act as a corporate spokesperson for Envari Limited and its holding company to designated commercial customers.

• Ensure that customer account and information is made available to executive staff and sponsors to coordinate opportunities for meetings.

• Liaise with and support other divisions in the company to develop initiatives for improving customer service in alignment with the customer experience strategy and roadmap.

• Assist with development and implementation of required marketing to drive business development and create potential partnerships with identified accounts.

• Collaborate and coordinate with other internal groups as it relates to customer engagement and events.

• Ensure all corporate health and safety policies are followed.

• Perform other duties as required. 

EDUCATION AND EXPERIENCE

• Post-secondary education in a related field such as business, engineering or technology focus

• Minimum 3 years relevant work experience with consulting, technical sales, account management, or project management 

• Possess strong proficiency in CRM management, with a deep understanding of CRM tools, specifically Salesforce

• Ability to analyze and manage program metrics 

• Execution of marketing campaigns, social media and direct

• Program development, program management, and sales experience 

• Must have a valid class G driver’s license

• Strong computer skills; proficient in the use of office productivity and collaboration tools, preferably Google Workspace and MS Office

• English essential, both oral and written; Bilingual (English/French) considered an asset

• Utility or energy services experience considered an asset 

This is a management group opportunity and salary will be commensurate with qualifications.

Envari offers a Hybrid Work Model. Hybrid work is position specific, the details of which the hybrid model will be discussed with successful candidates.

Envari may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

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Envari is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.