City : Quebec, QC

Category : Hybrid

Industry : Manufacturing/Transportation

Employer : Cummins Sales and Service

GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)

Job Summary:

Provides high-quality technical training delivery on Cummins products and systems. Delivers technical training to distributor, dealer, and customer service personnel to enable technician efficiency, repair quality and customer satisfaction. Provides technical support as required.

Key Responsibilities:

Forecast training demand and develop plan to address business needs. Trains and provides technical support to technicians and service personnel on products, policies, systems and tools. Develop expertise through train the trainer sessions and maintain up-to-date training materials. Evaluates training with participant feedback and field performance. Support and participate in continuous improvement initiatives. Maintains technical training records and report service capability. Customize and modify technical training programs and presentations as required.

Qualifications

Training will be performed mostly in Quebec City, Quebec.

Bilingual French/English - 85% training performed in French - 15% in English

Les formations seront offertes principalement à Québec, Québec

Bilinguel français/anglais - 85% des formations offertes en français - 15% en anglais

Responsibilities Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Drives results - Consistently achieving results, even under tough circumstances.

Drives vision and purpose - Painting a compelling picture of the vision and strategy that motivates others to action.

Ensures accountability - Holding self and others accountable to meet commitments.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Organizational savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Training Delivery - Instructs learners in a manner that engages and adjusts to individual and group needs resulting in knowledge, skills and abilities that can be applied on the job.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

College, university or equivalent technical experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Intermediate level of relevant work experience required, including experience in service.

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

ReqID 2406520

Relocation Package Yes