City : Surrey, BC

Category : 6015-Office of Intl Recruit, Adm & Artic

Industry : Education

Employer : Kwantlen Polytechnic University - KPU

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW:  INTERNATIONAL SUPPORT ASSISTANT  

To provide administrative support to KPU International’s Office of International Recruitment, Admissions & Articulation, the Office of Global Engagement, and the Office of International Strategic Management. The International Support Assistant’s (ISA) primary duties are to assist in providing administrative support and advice regarding KPU’s services and programs for international students and relevant stakeholders.  As a member of the International team, the ISA will support current and/or prospective students and agents with general inquiries and process various documentation as required.

This position supports the Agent Relations portfolio.

EDUCATION AND EXPERIENCE

• Successful completion of an undergraduate Diploma.
• Minimum two years’ experience working with international students, including an understanding of other cultures and the ability to communicate in a cross-cultural working environment.
• Demonstrated working experience with and knowledge of International Admissions processes, international student services, immigration regulations, and transition programs.
• Demonstrated proficiency with Student BANNER (intermediate level preferred) or a similar records- based system.

QUALIFICATIONS

• Ability to build and maintain positive, cooperative, and service-oriented relationships with internal and external clients (applicants, agents, faculty, staff and prospective & current learners), with diverse situations and people.
• Oral and written fluency in English and a secondary language in one of KPU’s target markets is required, such as: Hindi, Punjabi, Spanish, Portuguese or another language consistent with departmental priorities.  
• Ability to multi-task, apply organizational skills to meet deadlines, use problem solving skills.
• Ability to exercise a high level of initiative and responsibility, work independently, establish own priorities and meet deadlines.
• In depth knowledge of admission and registration processes and the ability to follow established processes. Ability to analyze and recommend improvements in business process, practice, policy and procedures. 
• Excellent cross-cultural skills -- proven ability to communicate effectively with an ethnically diverse population.
• Proven ability to conduct oneself in a professional manner in a demanding, high stress, fast-paced environment. 
• Ability to represent a post-secondary institution or other similar organizations with tact and diplomacy in all settings.
• Demonstrated ability to handle confidential information appropriately.
• Knowledge of university programs and courses including credit and non-credit offerings, university policies, fees, immigration, registration, and student medical insurance.
• Aptitude for exacting and detail oriented work.
• Demonstrated proficiency at an intermediate level with complex database systems such as Excel and Access.
• Strong computer skills, including MS Word, Teams, and Outlook. 
• Understanding of Grade Point Average (GPA) calculation in Canada and conversion from other education systems.
• Ability to travel and/or work at various campuses. 
• Ability to work evenings and weekends as needed.
• Minimum of 45 wpm keyboarding skills with a high degree of accuracy.
• Able to lift and carry materials in the range of 30 to 50 lbs.
• Possession of a valid driver’s license and access to a vehicle is required.

 Click here for a more detailed job description

*Salary Information

Annual salary increases are based on hours worked and anniversary dates

Why Join KPU?

• Recognized as one of B.C.'s Top Employers  
• KPU is committed to actively fostering an equitable and inclusive working environment
• Hybrid environment, flexible work around core hours
• Defined Benefit Pension Plan – Municipal Pension Plan 
• Extended Medical, Dental, Short Term Disability, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
• Maternity and parental leave top-up
• Generous vacation package
• Campus work environment, outdoor sitting areas and nearby walking trails
• Campus athletic and fitness centers with a variety of instructor-led classes
• Tuition waiver program – eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester 
• Inhouse training and development
• Networking and social events such as KPU Day, Holiday Social etc.
• Intercampus shuttle
• Access to automotive, horticulture, brewery and other programs’ services
• Clubs: Jeopardy, E-sports, Ted Talks etc.
• Library and Bookstore (discounts)  
  **Benefits may vary if the position is temporary or part-time**

Please note: As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.

Does this role sound like it was made for you, yet you don’t check every box?

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

Note to Applicants:

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at humanresources@kpu.ca.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted. 

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.