City : Toronto, ON

Category : Full time, Early Career Programs

Industry : Retail Goods

Employer : Canadian Tire

Our Commitment to Students

At Canadian Tire, we are committed to providing students with a supportive and collaborative environment that fosters knowledge sharing and offers key experiences to help them develop their capabilities through projects and objectives. We believe in setting specific and measurable goals that align with our business objectives to support learning and help students achieve their full potential. Our culture emphasizes learning from others, continuous improvement, agility, growth, and innovation, and we are invested in building a talented, diverse workforce for the future of Canada and Canadian Tire. Additionally, we are dedicated to building strong relationships with our student employees by engaging with them throughout their education and career pursuits and creating opportunities for ongoing communication and relationship building.

What you’ll do:

The position works within the Product Incident Management (PIM) process, to ensure the timely and effective investigation of customer reported incidents involving consumer products sold at our stores.  The team works with various stakeholders across Canadian Tire, including the Product Quality Assurance, Insurance, Merchandising and Supply Chain teams.

• Facilitate the PIM process – from incoming events to resolution of incidents
• Managing compliance to PIM process, escalating as appropriate
• Coordinating activities of stakeholders, including Risk Management, Legislative Compliance, Dealer Communication, Corporate Communication, Call Centre, and Product Quality Assurance
• Providing direction to stakeholders to assist in PIM process execution
• Producing ad hoc and regular reporting on the PIM process
• Maintenance of process documentation

What you’ve done:

• Currently enrolled in a post-secondary program in Business, Science, Engineering, or a related discipline
• Previous experience in retail operations an asset
• Exceptional communication skills with the confidence and passion to share knowledge
• The ability to take a collaborate approach to build strong relationships and have positive team experiences
• Flexible and dynamic individual who is able to adjust and prioritize accordingly to adapt to business demands and requirements
• Proficient with MS Office 365 (Excel, SharePoint)

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.  This hybrid role is based out of our Yonge/Eglinton Campus and the candidate for this role can expect to work onsite a minimum two days per week.

About Us

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.