City : VANCOUVER, British Columbia, Canada

Category : Customer Service | Client Advice | Sales

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

As the New Client Representative, Group Insurance, you will be the primary contact for Advisors, Sales Representatives and internal partners providing superior sales implementation support and service during the submission process of new client business and adding a new product for existing clients.  Must proactively gather all submission document information ensuring all necessary clarification and approvals as well as resolving any outstanding questions prior to the final submission.

What will you do?

• Manage all new case and add a new product submissions requests from Sales Representatives, Advisors and Group Service Representatives 

• Inform, encourage and share best practices with our Advisors, Sales Representatives and Group Service Representatives to assist in achieving plan effective dates and delivery of new case materials.

• Integrate a Proactive Sales Culture into all interactions with Sales Representatives, Advisors, Clients and other internal/external partners.  Respond to all calls within a 24 hour period.  Ensure all details are submitted with the highest level of accuracy and completeness.  Take ownership and accountability in resolving inquiries and issues and look to help achieve new business sales targets.  Act as the driver to move new business through the submission process ensuring the delivery of new case materials in a timely manner. 

• Demonstrate engagement through participation in 1x1 coaching, team meetings, huddles, training, contribution to employee opinion survey action plans and process improvement activities

• Client relations and problem resolution skills and ability to collaborate with partners to move submissions forward and obtaining necessary approvals when required. 

• Make recommendation and obtain necessary approvals for underwriting decisions to be made.  Guiding changes from proposal to submission through collaborating with underwriting and sales representatives.

What do you need to succeed?

Must-have

• Required: Post-secondary and/or applicable work/insurance experience

• Client relations and problem resolution skills and ability to collaborate with partners

• Ability to work well with diverse team and independently

• Excellent organizational skills, Initiative & Proactive

• Strong negotiation skills, Impact and Influence, analytical thinking

• Good knowledge of Microsoft Suite and capability to learn new systems quickly

• Strong computer skills – Microsoft Office and Salesforce.com

Nice-to-have
       Knowledge of the Group Insurance industry is an asset
 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program which include competitive compensation and flexible benefits

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Opportunities to building close relationships with clients

The expected salary range for the above position is $45,000 - $55,999 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs.

This position may be eligible to receive a discretionary/variable incentive payment.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• ·       Drives RBC’s high-performance culture

• ·       Enables collective achievement of our strategic goals

• ·       Generates sustainable shareholder returns and above market shareholder value

Job Skills

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