Specialist Reporting Fraud Management

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City : Montreal

Category : Other

Industry : Telecommunications

Employer : Bell

Req Id: 202422 

 

Bell is a truly Canadian company with a 138 year track record of success. We are defined by the passion of our team members and their belief in our company's vast potential.

To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our  Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.

 

 

Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company's vast potential.

To ensure we continue to be recognized as Canada's leading Communications Company, we are committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

 

Bell Canada Corporate Security is accountable for establishing, implementing, administering and enforcing Bell Canada's Security Policies. The Fraud Management team analyzes, develops and implements solutions to mitigate fraud risks. We are responsible for managing the fraud governance program and working with the various Bell business units and external partners to protect BCE's revenues, operations and brand.

 

Under the direction of the Senior Manager - Fraud detection, the chosen candidate will be responsible for analysis of data, reporting results, presenting findings and executive summaries.

 

Key Responsibilities may include:

  • Complete different analysis using SAP Business Objects and Excel
  • Be the lead in retrieving data from our reporting systems
  • Create new reporting to facilitate business decisions in an efficient and customized manner
  • Create well-constructed, meaningful and succinct presentations for consumption by an Executive audience
  • Use analytical techniques to process large volumes of data from multiple sources into actionable opportunities & recommendations for presentation to our Executives
  • Excel-based analytics
  • When responding to an emerging business problem, is comfortable balancing the need for complete information vs. the need for timely recommendations
  • Maintain report accuracy and relevance with regular updates of all report logic and format as business needs, processes & systems change
  • Work on multiple projects, and in an environment that requires flexibility as business needs emerge
  • Interpret high-level instructions and act in a self-directed manner to respond with speed and accuracy
  • Provide general assistance with ad hoc work as necessary
  • Data analysis on fraud patterns, anomalies, opportunities

 

Required competencies:

  • Bachelors degree in a discipline such as: software engineer, computer engineering, Business Intelligence, applied science / engineering, economics/econometrics, management science, business analytics, or related area
  • 2+ years experience in query development and analytics using, SQL Server &  SAP BO
  • Strong understanding of MS Office suite of software, advanced skills in Excel and PowerPoint
  • Deck preparation for consumption by an executive audience
  • Interpret business needs and translate them into application and operational requirements
  • Experience in a Reporting/Planning/Analytical role or related field
  • Highly analytical and logical individual and have the ability to leverage insights/opportunities from data to build strategies and make recommendations
  • Attention to detail and ability to analyze numbers for accuracy
  • Highly organized, independent, and ability to handle multiple requests in order of priority
  • Excellent communications skills, both written and verbal (ability to effectively communicate and present to people at all levels)
  • Must have the ability to work within a team, under pressure and respect deadlines
  • Experience with BI and data warehouse technologies
  • Bilingualism (English and French) written and spoken:

 

Preferred competencies:

  • Experience in fraud or credit risk management
  • Experience with Tableau

 

Working Conditions:

  • Must pass a security clearance check including criminal record and credit check

 

Bilingualism is an asset (English and French)

 

Additional Information:

Position Type: Management
Job Location: Canada : Quebec : Montreal
Application Deadline: 09/26/2018
 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

 

Created: Canada, QC, Montreal

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