Solution Manager, Digital Content Services

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City : Montreal

Category : Accounting, Financial, Insurance

Industry : Business Services

Employer : Deloitte

Job Type:  Permanent 
Primary Location: Montreal, Quebec, Canada 
All Available Locations: Montreal 

External Posting Description

Our consulting team at Deloitte helps multiple clients replace, upgrade or maintain their Digital content services systems. In fact, current market need for these services is so high, we are building out a dedicated world-class team to help us meet this demand. It is called the Canadian Delivery Centre (CDC) and Deloitte is building this capacity in Canada’s main bilingual business centre, Montreal.

As a Solution Manager in the CDC, you will lead teams that deliver new technology solutions or upgrades to our clients. We expect that you will contribute to project and deliverable planning and monitoring, provide coaching and support to team members, support solution design and configuration across the entire implementation cycle, develop reusable assets that can be applied to new projects and be accountable for the delivery of solutions that meet the highest quality standards.

In our view, the best solution or senior solution managers are passionate about new and leading Digital content services   Technology solutions, and are driven to learn about them and keep up with market evolution. They possess extensive project management experience, manage multiple teams and clients with confidence, are comfortable managing projects of greater than average size and complexity, enjoy working with and coaching junior staff, and have an understanding of software development and/or configuration principles.

You have:

  • A bachelor degree, college degree or other equivalent diploma in a relevant field
  • 10-12 years of solution implementation or consulting experience
  • Working experience with Digital content services or similar solutions
  • Hands on programming or software configuration experience

We also value:

  • An additional 2-4 years of relevant experience that would position you as a Senior Solution Manager
  • Proven track record of inspiring and leading teams through complex engagements
  • Good understanding of software development life cycle management, and project management expertise
  • Strong commitment to professional and client service excellence
  • Ability to work independently and be a self-starter
  • Ability to anticipate the long term impact of all decisions and take a broad approach to problem solving
  • Ability to develop and present new ideas and conceptualize new approaches and solutions
  • Ability to work in French

Your role as a manager at Deloitte:

  • Embrace and live the firm’s purpose – to make an impact that matters – by pushing yourself and your team to identify solutions to challenges that are most important for our clients, people, and society
  • Develop high-performing people and teams through challenging and meaningful opportunities
  • Deliver exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders
  • Influence clients, teams and individuals positively, leading by example and establishing confident relationships
  • Understand key objectives for clients and Deloitte, and align people to them to set appropriate priorities and direction

External Posting Qualifications

Specific Skills (DevOps):

DevOps Capabilities:

  • Management of Servers / Storage / Networks (Windows, UNIX / Linux)
  • Database Administration and Troubleshooting (SQL Server, Oracle)
  • Administration of and automation with common source control tools such as Git, Subversion or MS TFS Version Control
  • Administration of continuous integration tools such as Jenkins
  • Administration of deployment tools such as Docker

OpenText-Specific Application Capabilities:

  • OpenText Content Server Administration & Configuration Management
  • OpenText Archive Server  Administration & Configuration Management
  • Extended ECM Platform Administration & Configuration Management
  • Scripting (one or more of the following)
  • Windows batch scripting
  • Windows PowerShell or Visual Basic scripting
  • UNIX bash / sh / csh shell scripting
  • SQL scripting

 

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