Senior Manager, Performance Management & Recognition

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City : Toronto

Category : Other

Industry : Telecommunications

Employer : Bell

Req Id: 216914

Bell is a truly Canadian company with over 138 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

Using innovative operational theory, tools and techniques, the Field team ensures that the right technician with the right skill set arrives at our residential and business customer’s premises on time, every time. We are committed to ensure that Bell's network, products and services are of the highest standard. The Field Services team thrives on providing installation and repair services for business and residential customers using the latest technology, including Fibre, Optical Ethernet, IPVPN.


The Field Services Performance Management and Recognition team is looking for a highly motivated, analytical leader with a strategic mindset to join the team.  This is an opportunity to work in a dynamic environment and help drive change into the business via continuous improvement and the roll-out of new initiatives. 


Reporting directly to the Director, the Senior Manager, Performance Management and Recognition will support the organization by developing and reinforcing a performance culture of excellence. The individual will participate in strategic decision-making with the senior leadership team and will lead a management team to support the delivery of our performance management program (Coaching for Success) and recognition activities. The ability to work with a wide spectrum of partners such as HR, Operations managers, Business Intelligence and IT team members to drive common organizational goals and ensure program alignment across the various business units will be a critical part to the success of this mandate. 


 Key Responsibilities:

  • Define and execute on the long-term vision for performance management and recognition, including providing strategic and innovative recommendations to the senior leadership team by assessing impacts though diverse analysis and consultation with key stakeholders  
  • Lead team members and support Field partners with program management for the delivery of initiatives to improve our Coaching for Success and recognition programs (i.e., Merit).  This includes development and planning, business process alignment, communications, and roll-out
  • Conduct complex analyses and reporting from diverse data sources on performance issues and trends to identify progress and opportunities
  • Manage the Performance Best Practices workshop program (Performance Leader Program) to ensure our teams have the requisite skills and tools to succeed
  • Engage, manage and develop the talent of team members to foster a motivated, high-performing team
  • Build presentations for leadership / stakeholder teams to present ideas in a clear and succinct way
  • Provide guidance and support to team members and stakeholders to drive change and adoption of performance and recognition program enhancements


Critical Competencies:

  • Proven analytical / problem solving skills with the ability to synthesize information and make fact-based recommendations
  • Excellent program and project management capabilities with the ability to deliver initiatives end-to-end
  • Strong communication / presentation skills (both written and verbal)
  • Ability to understand business priorities, issues and people impacts
  • Partnering and influencing skills with team members and diverse stakeholders to ensure alignment with business needs and achievement of objectives
  • Pro-active, disciplined and strong change agent who is results-oriented
  • Planning and organizational skills with utmost attention to detail
  • Ability to multi-task effectively, assess urgency and identify priorities
  • Provide efficient and constructive coaching and feedback to team members
  • Thrive in a fast-paced dynamic environment and be eager to contribute to new programs, procedures, ideas and practices while adopting those in place
  • Advanced knowledge of Microsoft Excel, Power Point, and Project


Preferred Competencies:

  • University degree in Business, Engineering, or equivalent work experience
  • Operational Field Services experience (either technical, analytical or managerial)
  • People management experience
  • Bilingual (English and French)



Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Toronto
Application Deadline: 10/20/2018

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, ON, Toronto

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