Senior Manager, Digital Transformation

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City : Toronto

Category : Retail, Sales

Industry : Telecommunications

Employer : Rogers

At Rogers we’re for supporting you on a journey to a rewarding career. Whether you’re a developer, an analyst, or a customer care consultant, Rogers is the place where ideas become reality. We embrace change, and find ways to do better. And we deliver on that commitment by fostering an environment of passion and innovation for all people.


Are you a digital surfer? Do you want to put your problem solving, business strategy and technology experience to the test? Would you like to be part of making the buzzwords “customer experience”, “omni-channel” and “design thinking” come to life? Then keep reading because you might be interested in joining our team.

If you have always wanted to work at an entrepreneurial company where the employees are committed to solving big challenges and making a real difference; then join Rogers.  We are a leading communications and media company where people come to do great work. We are looking for an individual who is curious, loves digital, and wants to be part of the team that will push the digital customer experience to the next level.

What we want for you:

We want to support and encourage you to find long-term successes. We want you to explore opportunities that play to your strengths and passions. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding and fun career.

What You’ll Do

  • Manage high impact programs to accelerate the performance of Digital at Rogers
  • Collaborate with multiple stakeholders to improve the overall experience and ensure that all digital components deliver a seamless and simple experience across the App and Desktop
  • Elaborate and evolve strategic frameworks that will enable Rogers to leverage all digital products/components to be reused across multiple channels
  • Implement and leverage metrics to determine the performance of the digital experiences
  • Lead team to define KPI measurement (qualitative and quantitative) and action plan of Digital Platforms such as Apps and websites
  • Work with Technology partners to capture impact of changes from new initiatives
  • Collaborate with teams across the organization to ensure new initiatives have an over-all positive impact to our business
  • Mapping & optimization of data flow across our Digital Platforms
  • Lead projects to improve Digital Platform performance (i.e micro services)
  • Lead projects to improve performance by taking advantage of the latest web & app front-end technologies
  • Consult with Digital team members to ensure re-usability of components across our Digital Eco-system
  • Research and sharing of new technologies that have impact to our business
  • Evangelize the Digital vision


What You Need to Succeed

  • Passion for technology
  • Curiosity of how things work
  • Leadership ability to manage both directly and through influence to deliver high quality products to market in a timely manner
  • Collaborative ability to elevate projects and ideas that are not your own
  • Ability to solicit alternative ideas & perspectives to understand the "why" and not just the "what".
  • Expertise in presenting ideas, business rational and trade-off implications to executive audiences.
  • Self-starting and afraid to roll up one’s sleeves to get the job done.
  • Results-oriented team player who leads by example, holding themselves accountable for performance
  • True collaboration skills with the ability to bring people together and manage key stakeholders to leverage everyone’s contribution and create a sense of inclusion



  • A proven track record with 7 years of experience in a product management role related to digital experiences with delivery in Agile & traditional methodologies
  • Minimum of 3 years managing a team



Schedule: Full Time

Shift: Day

Length of Contract: Not Applicable (Regular Position)

Work Location: 1 Mount Pleasant (083), Toronto, ON 

Travel Requirements: Up to 10%

Posting Category/Function: Digital & Program Management

Requisition ID: 113231




As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.


We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:


  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver


Why Rogers?  Because your tomorrow inspires our today.


What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.


We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.


Posting Notes:  Digital Media || Canada (CA) || ON || Toronto || SF:LI-JL1 ||


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