Residential Customer Service Representative, Telebec

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City : Montreal

Category : Other

Industry : Telecommunications

Employer : Bell

Req Id: 213034 


Bell is a truly Canadian company with a 138 year track record of success. We are defined by the passion of our team members and their belief in our company's vast potential.

To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our  Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.


Job title: Residential Customer Service Representative, Telebec, Unifor

Job location : 555, Centrale Avenue, Val d’Or, QC.

Job status: Temporary – Part time

Salary group: 8A

Number of positions: 2

Application posting date: September 13th, 2018

Application deadline: September 20th, 2018

Candidate required date: To be determined

Job Summary:

The holder will act as a representative for all residential customers in all matters relating to sales of products and services, billing, requests and complaints.

Primary responsibilities:

  • Answer and make calls to residential customers for all products and services offered by Télébec regarding sales, billing, claims and various applications
  • Proceed in the complete analysis of the client’s needs and assess sales opportunities during each customer contact while promoting the company’s products and services
  • Handle all requests, complaints and claims of customers on all aspects of the customer service
  • Treat the orders by respecting the quality and accuracy of information and assure coordination for the execution of the deadlines
  • Meet sales targets as well as the objectives set by the service (service quality index, sales conversion rate, average talk time, number of calls answered, etc.)
  • Promote the principles of personalized service in all contacts with customers
  • Maintain and ensure close monitoring of agreed follow up with customers
  • Perform any related work necessary

Minimum requirements:

  • Administration C.E.D or equivalent work experience
  • Experience in sales (an asset)
  • Knowledge of computer tools such as Word, Excel, and Outlook

Holder profile /Skills / Behavior:

  • Highly customer oriented
  • Ability to sell
  • High degree of professionalism
  • Business language to transact with customers
  • High team spirit
  • Autonomous and responsible
  • Availability to work evenings and weekends (flexible schedule)

Bilingualism is required (English and French)

Additional Information:

Position Type: Union
Job Location: Canada : Quebec : Val-d'Or
Application Deadline: 09/26/2018

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, QC, Val-d'Or

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