City : Toronto
Category : Administrative, Clerical
Industry : Telecommunications
Employer : Bell
Req Id: 195730
Bell is a truly Canadian company with a 137 year track record of success. We are defined by the passion of our team members and their belief in our company's vast potential.
To ensure we continue to be recognized as Canada's leading communications company, we're committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.
If you're passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
This is a 12 month term position
Are you passionate about the customer experience and willing to do whatever it takes to make it better?
Are you an effective, confident communicator that knows the right questions to ask to get the job done?
Do you thrive in a fast paced environment and enjoy being part of exciting leading edge projects?
Reporting directly to the Senior Manager, Program Design and Delivery, the Design and Delivery Leader is accountable for the successful design, planning and implementation of programs and/or projects that help Bell deliver a best in class customer experience. The portfolio has a focus on initiatives that support the Small Business Market New Product Introduction and New Offer Introduction. The candidate will also be responsible for identifying and influencing opportunities to improve the customer experience, reduce costs, and achieve churn/revenue lift.
Working closely with a number of internal partners, including IT, the operations, SBM Product, Marketing, etc. the Project Design and Delivery Leader will be responsible for assessing customers’ and end users’ needs and experiences in order to design and deliver programs with speed and accuracy. The Project Design and Delivery Leader must be a highly motivated and professional individual with a passion for improving the overall Customer Experience and delivering initiatives to drive specific results.
If you have demonstrated experience planning and delivering cross-functional project teams on large and complex projects, this is a great opportunity to contribute to Bell’s strategic imperatives.
Experience / Core Competencies:
Bilingualism is an asset (English and French)
Position Type: Management
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Application Deadline: 05/07/2018
Please apply directly online to be considered for this role. Applications through email will not be accepted.
Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Created: Canada, ON, Toronto
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