Customer Service Consultant

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City : Moncton

Category : Retail, Sales

Industry : Telecommunications

Employer : Rogers

We’re under construction!

Thank you for your interest in Rogers! Please note that from July 6 until July 15, our HR systems will be the subject of some pretty exciting upgrades. During this time our systems will be offline, and as a result you will experience a longer than normal response time. We encourage you to continue to apply for roles with us, and we look forward to reviewing your application after July 15.

We apologize for any inconvenience and hope you’ll stay connected to us on LinkedIn and Twitter.

 

 

We're hiring full-time Customer Service Consultants to join our Moncton frontline team. In this role, you will be supporting customers with their cable products and services.

At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!

 

You are:

Empathetic – You are someone who is able to show understanding and relate to the customer

Outgoing – You are someone who is friendly and approachable

Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner

Genuine – You are someone who is authentic in your interaction with customers  

 

You get to:

  • Connect with Canadians from coast-to-coast
  • Dig into issues of all shapes and sizes
  • Promote and recommend the latest products and services to customers
  • Make customers lives easier by providing them with value add services

 

You should have:

  • A flexible schedule
  • An ability to navigate multiple computer systems
  • An ability to think on your feet and deliver your message in a concise manner
  • Expert communication and listening skills

 

Wondering what it takes to join our team? Click here to see where your career will take you!

 

Schedule: Full Time

Shift: Variable

Length of Contract: Not Applicable (Regular Position)

Work Location: 100 Westmorland Street (232), Moncton, NB 

Travel Requirements: None

Posting Category/Function: Call Centre Operations & Customer Service / Sales

Requisition ID: 123131

 

WHY ROGERS?

 

As a proud Canadian company, we're dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50-years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.

 

We recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:

 

  1. Simplify and innovate
  2. Take ownership of the what and the how
  3. Equip people to succeed
  4. Execute with discipline and pride
  5. Talk straight, build trust, and over deliver

 

Why Rogers?  Because your tomorrow inspires our today.

 

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered.

 

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at RogersRecruiting@rci.rogers.com to begin a conversation about your individual accessibility needs throughout the hiring process.

 

Posting Notes:  Call Centre || Canada (CA) || NB || Moncton || None ||

 

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