Client Experience Professional-Reception

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City : Moncton

Category : Accounting, Financial, Insurance

Industry : Business Services

Employer : Deloitte

Service:  Enabling Area  
Job Type:  Temporary Contract 
Primary Location: Moncton, New Brunswick, Canada 
All Available Locations: Moncton 

External Posting Description

We are currently looking for an energetic, results-oriented Client Experience Professional with exceptional communication and interpersonal skills to join our Moncton office. The candidate must be detail-oriented, proactive and should be able to work independently, multi-tasking in a fast-paced environment.

 

This role includes, but is not limited to, the following primary duties:

Responsibilities:

  • Meet and greet clients at the reception desk; maintain neat and orderly reception desk at all times;
  • Answer telephone and assist callers and serve as daily back-up for phones in other Atlantic offices, as required;
  • Manage mail, fax and courier packages;
  • Distribute security access cards;
  • Accounts payable support in relation to local office expenses;
  • Reserve meeting rooms and co-ordinate catering requests for meetings;
  • Ensure appropriate meeting room clean up and set up, including video conference equipment and servery duties;
  • Assist with maintaining kitchen supplies and office supply inventories, including restocking of supply cabinets;
  • Respond to and/or inform Business Operations Manager of any facilities concerns (e.g., lights, HVAC issues, etc.);
  • Address and fix minor technical issues with office equipment; co-ordinate the repair and maintenance of office equipment with vendors;
  • Assist staff and clients with various inquiries/direct them to the appropriate person to address the request and/or resolve the issue;
  • Assist clients, partners and staff with various administrative duties, as required (e.g., word processing);
  • Assist the Business Operations Manager and the rest of the team with other various tasks as required;
  • Apply knowledge of the firm’s various software, processes, policies and tools;
  • Communicate with the client when there are questions or issues to be addressed;
  • Expense report support;
  • Data entry;
  • Scan, print and bind material; and,
  • Assemble and deliver proposal packages.

External Posting Qualifications

 

  • Minimum 3 year experience in a receptionist role (or similar experience);
  • Experienced working with senior professionals in a fast paced environment, often with tight deadlines;
  • Proactive and highly organized with an exceptional ability to multi-task and demonstrated ability to prioritize tasks based on relative importance and urgency;
  • Advanced level knowledge of common industry software such as Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe Acrobat;
  • Demonstrated enthusiasm for continuous learning relevant to the role;
  • Excellent verbal and written communication skills in English and French ;
  • Flexibility to meet the scheduling requirements which includes shifts that generally start as early as 7:30 am and finish as late as 6:00 pm.  Overtime may occasionally be required ;
  • Ability to respond to requests in a timely manner;
  • Strong commitment to client service and continuous improvement;
  • Commitment to a client-service mindset, including respect for firm and client confidentiality and ability to demonstrate discretion as required on client, market (or other) sensitive matters; and,
  • Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.

 

** This is a part time position: 20 hours a week. Flexible schedule.

 

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