Business Analyst, Operations Engineering

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City : Toronto

Category : Banking

Industry : Banking

Employer : RBC

What is the opportunity?

This role will have both administrative and business analyst requirements. The successful candidate will assess, research and document stakeholder needs in relation to CM Operations projects and help identify business solutions. This position will analyze current processes and provide solutions for process re-engineering and technological implementations to improve efficiency and control. They will also be responsible for updating all business processes within RBC PRIMA (RBC PRIMA is an interactive process mapping tool that acts as a repository for all operational processes within Capital Markets). Effectively communicating and building rapport with team members, stakeholder and business partners will be crucial to success on the job.


What will you do?

  • Assist in analysis on projects in accordance with the RBC Project Management Framework (PMF).
  • Analyze workflow processes and recommend solutions while leading meetings to resolve problems / inefficiencies.
  • Manage multiple project tasks in process and execute all project communications including status reports to stakeholders.
  • Participate in testing initiatives and facilitate workshop sessions.
  • Work closely with Subject Matter Experts and project manager to deliver solutions.
  • Facilitate the gathering and analysis of key business process needs and toolset gaps
  • Prepare accurate, timely and compliant documents/reports while achieving and maintaining highest levels of customer satisfaction.
  • Provide concise and effective updates to the Associate Director and Director, CM Operations Engineering, as well as the Project Manager where applicable.


What do you need to succeed?

Must Have:

  • Bachelor’s degree or equivalent experience in a business related field (Finance or Economics preferred).
  • Excellent communication skills both verbal and written, including presentation skills.
  • Detailed understanding and working knowledge of Capital Markets operational functions, processes and organizational structure.
  • Very naturally analytical with the ability to think outside the box while identifying issues and suggesting solutions.
  • Minimum of 3-5+ years of working experience in Capital Markets.


Nice to Have:

  • Experience in assessing key business processes from an operations perspective and documentation of process flows.
  • Above average skills in Microsoft Office Suite (Excel, Access, etc.)
  • Familiarity with front, middle and back office trading platforms
  • Database knowledge and Visual Basic skills.


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities        
  • Opportunities to building close relationships with clients
  • Access to a variety of job opportunities across business and geographies
  • The successful candidate will need to establish and maintain productive working relationships with Advisors and individuals at all levels, both internally and externally.





About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


City: Toronto
Address: 155 Wellington Street West
Work Hours/Week: 37.5
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Required Travel (%): 0
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 08/17/2018
Req ID: 170489

Posting Notes:

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