Bilingual Customer Contact Center Representative – Investment Services

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City : Toronto

Category : Banking

Industry : Banking

Employer : RBC

What is the opportunity?

In this role, professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by RBC Investor Services.

 

What will you do?

  • Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre
  • Able to provide professionalism and composure when dealing with Clients internal/external
  • Perform all required responsibilities as a representative of the Contact Centre
  • Front facing  with internal departments and internal/external Clients
  • Interaction with Team members of Contact Centre
  • Participate in monthly Self/Peer Call Coaching Evaluations
  • Daily/Monthly reporting to Management relating to self/team metrics
  • Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics
  • Escalate problematic issues to Management

 

What do you need to succeed?

 

Must-have

  • Mutual Fund experience
  • 1 to 3 years Call Centre or client service experience
  • Strong English and French communication skills (both written and verbal)
  • IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset
  • Availability for contact Centre's operational hours: 8am to 8pm. Successful candidate must be flexible to work within these hours
  • English and French bilingualism

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
  • Opportunity to obtain hands-on experience throughout your role
  • Working with an exciting, close-knit, supportive & dynamic group
  • Opportunity to collaborate with other business segments within the bank
  • Excellent career development and progression opportunities
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation

 

 

 

 

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

 

Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

 

 

JOB SUMMARY

City:  Toronto OR Meadowvale Office
Address:  155 Wellington St. West or 6889 Financial Drive, Mississauga
Work Hours/Week:  37.5
Work Environment:  Office
Employment Type:  Permanent
Career Level:  Experienced Hire/Professional
Pay Type:  Salaried
Position Level:  PL10 
Required Travel(%):  0
Exempt/Non-Exempt:  N/A
People Manager:  No
Application Deadline:  05/30/2018
Req ID:  163344

 

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