Analyst, Strategy, Customer Experience

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City : Toronto

Category : Marketing, Advertising

Industry : Telecommunications

Employer : Bell

Req Id: 194459

Bell is a truly Canadian company with over 137 years of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best-in-class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges, and continuous learning opportunities, then we want you to join our team.

About our team:

The Customer Operations Strategy team is a highly visible group whose purpose is to provide thought leadership on a variety of strategic business issues. The group is responsible for leading and facilitating the strategy development for the Customer Operations business unit, with a focus on Wireless and Residential products. We serve as advisors to the senior leadership team, addressing key questions facing the business. The team responsible for orchestrating on-going business planning activities, reviewing key business results, anticipating opportunities/threats, and prioritizing capital initiatives.

Job Duties / Responsibilities

  • Manage the development of content for monthly and ad-hoc CEO and executive updates
  • Provide analytic support in the development and implementation of strategic plans
  • Serve as a thought leader and partner to the executive team
  • Develop and recommend targets for operational teams to drive our business objectives
  • Perform competitor and industry research during earnings season


  • Structured, logical, and critical thinking: Ability to analyze a problem, quickly form a hypothesis, and test
  • Strong attention to detail
  • Strong soft skills – the ability to work with cross-functional teams, interact with senior leadership, and influence peers
  • A passion for the customer experience
  • University degree in Finance, Business, or related area
  • 1-3 years of progressively advancing experience in a large corporation or leading professional services firm; New graduates in related fields will also be considered

BCE:WKP #Feature*LI-AD1

Bilingualism is an asset (English and French)

Additional Information:

Position Type: Management
Job Location: Canada : Ontario : Don Mills
Application Deadline: 05/11/2018

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.

Created: Canada, ON, Don Mills

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