We value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!
As an Accounts Service Representative, you will be responding to phone inquiries in a call centre environment, while processing account schedule changes, bank information updates, reviewing premium refunds and final notices. With your legendary customer service skills, you will support the Accounts Receivable team in delivering exceptional service to our Brokers and Customers.
Provide exceptional customer service by responding to phone calls, mail and faxes from clients, brokers and underwriting regarding payments, refunds, billing arrangements, payment methods and account discrepancies.
Add or update banking information, amend payment schedules as required, process and review premium refunds.
Process cheque requisitions, cheque reversals, requests for stop payments, and write-offs within authorized limits to correct account balances.
Accurately process final notices and set up withdrawals as needed for final collection letters within appropriate guidelines.
Accurately complete daily payment reports
Maintain filing system. Participate in returning voicemail messages and ensure proper follow up on files when necessary.
College diploma preferred
At least one year of customer service experience preferred
Effective oral and written communication skills required
Strong customer service attitude to maintain favourable business relationships, negotiate tactfully and problem solve
Must be detailed oriented and able to organize and prioritize work load
Knowledge of windows software is preferred
Accurate data entry and keyboarding skills
We are an Equal Opportunity Employer
At Intact, our values guide everything that we do. We celebrate our differences and appreciate our similarities. That’s why we are committed to building an inclusive and inspiring environment for all employees.
If you need a specific accommodation during the recruitment process, please let us know and we will be happy to provide.
Before receiving a job offer, you may be asked to consent to a background check if it’s a requirement for the role. This may include: verifying work references, validating education and credentials, employment verification, identity checks, reviewing credit reports, as well as criminal and driving record checks.
For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.
This posting closes on August 28, 2019 at 11:59pm EST.
Eligibility to work in Canada
It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.